Privacy Policy

At Support Provider, we take privacy seriously — not as a checkbox, but because we believe you have a right to know exactly what happens with your information. This page explains our practices in plain language. If something isn't clear, you can always call us directly and ask.

What Information We Collect

We only collect what we actually need to help you. Here's an honest breakdown:

• Contact details (if you share them): Your phone number and a brief description of your issue — collected only when you reach out via call or web. We never ask for more than is necessary.
• Device and browser data: General information like device type, browser, and time of visit — used solely to improve how the website functions. This is anonymised and non-identifiable.
• Call recordings (where applicable): With your awareness, calls may be recorded for quality assurance and specialist training. These are encrypted and automatically deleted after 90 days.
• What we never collect: Full credit/debit card numbers, OTPs, passwords, Aadhaar numbers, or any sensitive financial credentials. If anyone claiming to be from Support Provider asks for these — it is not us. Please report it immediately.

How We Use Your Information

Every piece of data we collect has a specific purpose. We don't use your information beyond what's needed:

• To process your support request and coordinate a resolution
• To assign a ticket number and track your case through to closure
• To call you back if your issue requires follow-up
• To improve our platform's performance and user experience through aggregated analytics
• To maintain the security and reliability of our systems

Data Sharing & Third Parties

We may, in specific cases, share minimal necessary information with trusted third-party partners in order to resolve your issue. For example, if your complaint involves a specific service provider, we may share case details with their authorised resolution team — under strict non-disclosure agreements and only to the extent needed.

We do not share your data with:

• Advertising networks or data brokers
• Any third party for marketing or profiling purposes
• Unauthorised parties under any circumstances

All data sharing complies with applicable Indian data protection regulations. You will be informed if your case requires external escalation.

Data Security & Retention

We use industry-standard encryption, access controls, and firewalls to protect your information. Our infrastructure is regularly audited, and access to support data is restricted to trained staff who need it to assist you.

Support logs are retained for a maximum of 24 months, after which they are securely deleted. Call recordings are deleted within 90 days. You may request early deletion of your records by calling our support line at any time.

Cookies & Tracking

We use only essential cookies — the kind that keep the website running properly during your session. We do not use third-party advertising cookies, tracking pixels for ad retargeting, or any tools that monitor you across other websites.

You can disable cookies through your browser settings at any time. This may affect minor website functionality, but will not affect your ability to contact us or receive support.

Children's Privacy

Support Provider is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has inadvertently shared information with us, please contact us immediately and we will remove it without delay.

Your Rights & Choices

You have the right to:

• Access — Request a summary of what information we hold about you
• Correct — Ask us to update inaccurate data on file
• Delete — Request removal of your support records from our system
• Restrict — Ask us to limit how we use your data in specific situations

To exercise any of these rights, simply call us at +91 9934202412. We aim to respond within 30 calendar days.

Updates to This Policy

Privacy law and best practices evolve — and so do we. We may update this policy occasionally to reflect changes in how we operate or to comply with updated regulations. When we do, the "Last Updated" date at the top of this page will change.

We recommend bookmarking this page and reviewing it periodically. Continued use of Support Provider after a policy update implies acceptance of the revised terms. If you have concerns about any change, please reach out to us directly.